Your Questions, Answered
Find quick answers to common questions about booking, staying with us, and partnering with Perigon Living.
For Guests & Clients
Questions For Our Guests & Clients
Whether you’re an individual traveler or managing corporate bookings, find answers related to your stay.
FAQs
What is a serviced apartment?
A serviced apartment is a fully furnished apartment available for short-term or long-term stays, offering hotel-like amenities (such as housekeeping, linen changes, and 24/7 support) combined with the comfort, privacy, and space of a home. They typically include a fully equipped kitchen, separate living, and sleeping areas, and often laundry facilities.
How do I make a booking?
You can make a booking directly through our website’s
[Stay With Us Link] page by submitting an inquiry, or by
contacting our 24/7 Booking Enquiries & Guest Support team at
02037 461 260 or email us at bookings@perigon-living.com.
What is included in the price?
Our rates typically include all utilities (electricity, gas,
water), high-speed Wi-Fi, television access, fresh linen and
towels, and regular housekeeping service. A fully equipped
kitchen and laundry options are also standard. Specific
inclusions will be detailed in your booking confirmation.
How long can I stay in a serviced apartment?
Our serviced apartments are available for various
durations, from a few nights to several months or even longer,
making them ideal for short business trips, extended projects, or
long-term relocation.
Are there minimum or maximum stay requirements?
While some properties may have minimum stay
requirements (e.g., 3 or 7 nights), we offer flexible options.
There is generally no maximum stay, allowing for seamless
extended accommodation. Please specify your required duration
when inquiring.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard,
Amex), bank transfers, and corporate billing accounts for our
B2B clients. Specific payment instructions will be provided with
your booking confirmation.
Is a security deposit required?
A security deposit may be required for some bookings,
particularly for longer stays or certain property types. This will be clearly communicated during the booking process. The deposit is fully refundable, subject to the terms and conditions of your stay.
Can I request specific amenities or services (e.g., cot, high chair)?
Yes, we strive to accommodate special requests to enhance your stay. Please inform us of any specific needs, such as a baby cot, high chair, or extra bed, at the time of booking, and we will do our best to arrange them, subject to availability and potential additional fees.
What should I do if there's a problem during my stay?
In case of any issues, please contact our 24/7 Guest Support immediately at 02037 461 260 or via WhatsApp at 07502 360 360. Our team is on hand to resolve any concerns swiftly and efficiently.
Is housekeeping included?
Yes, regular housekeeping service is included. The frequency varies by property and length of stay; details will be provided upon booking.
Is Wi-Fi reliable and fast enough for work/streaming?
All our properties come with complimentary high-speed Wi-Fi, suitable for both work and entertainment, ensuring you stay connected and productive.
Are your properties suitable for families/groups?
Many of our properties are ideal for families and groups, offering multiple bedrooms, spacious living areas, and fully equipped kitchens. Please specify your group size and needs when inquiring.
Are your properties accessible for guests with disabilities?
While not all properties are fully accessible, we can assist in finding accommodations with specific accessibility features to meet your needs. Please discuss your requirements with our team when making an inquiry.
What are the check-in and check-out times?
Standard check-in is typically from 3:00 PM and check-out by 10:00 AM. Early check-in or late check-out may be available upon request and subject to availability/additional fees.
Can I cancel or amend a booking?
Cancellation and amendment policies vary depending on the specific property and booking terms. Please refer to your booking confirmation or contact our team for assistance.
Are your properties pet-friendly?
We have a selection of pet-friendly properties. Please inform us during your inquiry if you plan to bring a pet, so we can ensure we find the perfect accommodation for you and your companion.
Do you offer airport transfers or transportation services?
While not a standard inclusion, we can often assist in arranging airport transfers or recommend trusted local transportation services. Please inquire with our team during your booking process.
What is the difference between a serviced apartment and a hotel?
Serviced apartments offer more space, privacy, and flexibility than a typical hotel room. They come with separate living, dining, and sleeping areas, plus a fully equipped kitchen, laundry facilities, and often dedicated workspaces. This provides a true home-away-from-home experience, ideal for longer stays, families, or business travelers seeking more autonomy.
For Property Partners
Questions For Our Property Partners
Learn more about partnering with Perigon Living and the benefits for property owners, operators, and managers.
FAQs
What types of properties do you accept?
We partner with owners and operators of high-quality serviced apartments, aparthotels, and entire houses that meet our stringent standards for comfort, safety, and amenities.
What are your quality and safety standards for properties?
We have rigorous vetting processes to ensure all properties meet high standards for safety, cleanliness, comfort, and operational efficiency. This includes compliance with local regulations and industry best practices. Our team will guide you through our specific requirements during onboarding.
What are the benefits of partnering with Perigon Living?
Partners gain access to our extensive client base (corporate, relocation, insurance, leisure), leading to consistent bookings, reduced void periods, streamlined operations, global exposure, and reliable payments. Learn more on our Partners Page.
How does the onboarding process work?
Our process is simple: connect with our partner team, we’ll vet your properties, assist with seamless listing setup, and then your properties will be ready to receive bookings.
How do payments work?
We ensure an efficient and transparent payment process with prompt and secure payments directly to our partners. Specific terms will be outlined in our partnership agreement.
Can I list individual apartments or an entire building?
We welcome partnerships for both individual serviced apartments and entire buildings or portfolios. Our flexible models are designed to integrate seamlessly with your existing operations.
Do you offer flexible contract terms for partners?
Yes, we understand the dynamic nature of property management and offer flexible contract terms tailored to align with your business model and inventory availability.
What level of support do you provide to partners?
Each partner receives a dedicated relationship manager for personalized support, ensuring smooth collaboration and quick resolution of any queries.
What if a guest has an issue with my property?
Our 24/7 Guest Support team is the first point of contact for any in-stay issues. We will manage initial troubleshooting and will escalate to you only when necessary and agreed upon, ensuring smooth resolution and protecting your guest experience.
General Questions
General Inquiries
Find answers to common questions about Perigon Living as a company.
FAQs
Where is Perigon Living based?
Our head office is located at The Future Works, 2 Brunel Way, Slough, SL1 1FQ, United Kingdom, from where our team serves clients and properties globally. You can find our full address on our Contact Perigon page.
What areas/cities do you cover?
Perigon Living offers a global network of serviced accommodations, with a strong focus on key business hubs and desirable destinations across the UK. Please contact us with your specific location requirements.
What makes Perigon Living different?
We offer a people-centric approach to bespoke serviced accommodation, focusing on effortless booking, dedicated account management, 24/7 support, unwavering quality, and a global network for true peace of mind.
How does Perigon Living ensure guest safety and security?
Guest safety and security are paramount. All our properties undergo thorough vetting, adhere to strict safety standards, and we provide 24/7 support for any emergencies. We also ensure clear and secure check-in procedures.
Can I receive an invoice for my stay?
Yes, comprehensive invoices are provided for all bookings, detailing your stay and expenses, suitable for corporate expense reporting and accounting purposes.
How do you handle privacy and data protection?
We are committed to protecting your privacy and personal data in accordance with relevant data protection regulations (e.g., GDPR). Please refer to our comprehensive Privacy Policy for full details on how we collect, use, and protect your information
How do I apply for a job at Perigon Living?
We’re always looking for talented individuals to join our growing team. Please send your CV to info@perigon-living.com.
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